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Description
- （一）Product Description
- Customer service software powered by AI to scale support and drive customer retention.
- （二）Features
- Provide personalized, AI-powered support and self-service with tools like help desk and knowledge base. Increase CSAT and retention through proactive tools like customer health scores and product usage, which drive adoption.
- （三）Solutions to Your Biggest Customer Service Obstacles
- 1、Scale Support
- Deliver support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability.
- Customer Service Software helps you gather important insights about your customers, track their interactions, and deliver fast and personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward.
- 2、Drive Retention
- Using a patchwork of tools to manage customer success can cause a disjointed experience, resulting in lost revenue. Grow customers smarter with unified and proactive tools that uncover new opportunities to improve customer health and expand your revenue.
- With Customer Service Software, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.
- 3、Leverage 360-Degree Insights
- Customer Service Software is connected to marketing and sales, and powered by Customer Service Software Smart CRM to deliver more complete insights out-of-the-box and unify your customer-facing teams.
- Drive powerful collaboration and unification between your customer experience, marketing, and sales teams, providing confidence, context, and credibility in your customer conversations.
