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Description
- (1)What is social media customer service?
- Social media customer service is a relatively new software niche. This system enables you to communicate effectively with your audience by gathering all messages and mentions of your brand across different social networks in one place.
- The main benefit of an omnichannel help desk system is that it enables you to see customer interactions from other customer support channels in a single dashboard. In addition, every message is collected inside a universal inbox and then transformed into unified tickets with the hybrid ticket stream.
- (2)How to choose social media service tools?
- The most important thing is to consider all of your requirements and expectations. The first step is to check if you want to add other communication channels to your communication system and if you want to unify all of your communication in one location. Second, check whether you need live chat, email, telephone support, or a customer portal. The next thing you need to consider is features and integrations. Finally, compare prices to find the best value possible.
- (3)Handle customer issues with social media features
- Agents can answer customer questions easily with our fully featured universal inbox. Connect your social media accounts from Facebook, Twitter, Instagram, and Viber to provide quality customer care services with better efficiency.
- Refine customer journey with:
- 1、Faster communication with productivity features
- 2、Efficient social media communication with a universal inbox
- 3、Seamless connection with other communication channels
- (4)Get started with social network customer care
- Simply add every important social channel for customer service. Connect your social accounts, manage your social profiles, and create a loyal customer base on their favorite platform.
